Returns & Refunds Policy

SockRest Returns & Refunds Policy

Last updated: 24 July 2026

At SockRest, we want you to be happy with your purchase. If you need to cancel your order, return a product, or request a refund, we're here to help.

This policy applies to purchases made through the SockRest website. Nothing in this policy affects or limits your statutory rights under UK consumer law.

1. Change-of-Mind Returns

If you change your mind about your purchase, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable UK consumer law.

To cancel your order:

  • Contact us at returns@sockrest.comwithin 14 days of receiving your goods to let us know that you wish to cancel.

  • When contacting us, please include your order details and the reason for your return.

  • After notifying us, return the product within the applicable timeframe.

  • You are responsible for the reasonable cost of returning the product unless the product is faulty, damaged, incorrect, or we have agreed otherwise.

  • Please take reasonable care of the product while it is in your possession.

Once we receive the returned product, we will process your refund in accordance with applicable UK consumer law.

Your refund will generally include the cost of the product and the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Where permitted by law, we may reduce the amount of your refund if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, and its value has been reduced as a result.

2. Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, or incorrect, please contact us as soon as possible at returns@sockrest.com.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs and/or video showing the issue

  • Photographs of the packaging and shipping label where relevant

We may ask for additional information or evidence to help us investigate the issue.

If the product is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

If we require you to return a faulty, damaged, or incorrect product, SockRest will cover the reasonable cost of return postage.

Please contact us before returning any faulty, damaged, or incorrect product so that we can provide the appropriate return instructions.

Your statutory rights regarding faulty or defective goods may continue beyond the 14-day cancellation period. Nothing in this policy limits those rights.

3. How to Request a Return or Refund

To request a return, refund, or replacement, please email returns@sockrest.com.

Please include:

  • Your full name

  • Order number

  • Email address used to place the order

  • Reason for your request

  • Photos or videos where relevant

For damaged, faulty, or incorrect products, please provide clear evidence of the issue where possible.

Please do not send any product back without contacting us first. We will provide the appropriate return instructions and return address if a return is required.

4. Refunds

For approved change-of-mind cancellations, we will process your refund in accordance with applicable UK consumer law after receiving the returned product, or earlier where required by law.

For approved faulty, damaged, or incorrect products, we will process any applicable refund in accordance with your statutory rights and the circumstances of your case.

Refunds will normally be made using the same payment method used for the original purchase.

Once we have processed your refund, the time it takes for the money to appear in your account may depend on your bank or payment provider.

Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer under UK law.

If a product is faulty, not as described, or does not meet the standards required by law, you may have additional rights and remedies.

If you have any questions about our Returns & Refunds Policy, please contact us at returns@sockrest.com.